Case Studies

First Watch Franchise
First Watch Franchise

Verified Case Studies

Real Operators • Real Openings • Publicly Sourced

Each card below profiles a named operator or group with links to public coverage (press releases, SEC exhibits, local business press) for verification. These are informational and not earnings claims.

Featured, Linkable Case Studies

Click “Timeline & Lessons” for context. Use the source links on each card to verify details.

Carolinas daytime café

Good Morning Carolinas, LLC (Houston Pizza Venture)

Region: NC & SC Profile: Multi-Unit Status: Portfolio sold to First Watch (2025)

Franchise group behind the Carolinas buildout; named individuals include Christopher Osborn and Michael White. Originally signed a 12-restaurant development agreement and later sold a 16-restaurant portfolio (plus development rights) to First Watch in 2025.

12
Planned (2016)
16
Acquired (2025)
NC/SC
Charlotte/Columbia/Greenville
Timeline & Lessons
  • 2016: Development deal via subsidiary of Houston Pizza Venture.
  • 2018: Operator Manik Suri publicly named during Charlotte expansion.
  • 2024–2025: Announced and completed sale of 16 franchised units + rights to First Watch.
Omaha metro café exterior

Cutchall Management Company (Greg Cutchall) — Omaha

Region: Omaha, NE Profile: Multi-Unit Status: Acquired by First Watch (2023)

Omaha-based franchisee founded by the late Greg Cutchall. Multi-unit agreement announced in 2013; local grand-opening coverage followed. First Watch later acquired six Omaha franchise restaurants in 2023.

3+
Planned in 2013
6
Acquired in 2023
Bellevue
Ribbon-cutting noted
Timeline & Lessons
  • 2013: Multi-unit franchise agreement for Omaha market.
  • 2017–2018: Local coverage of openings (incl. Bellevue).
  • 2023: First Watch acquires six Omaha franchise units.
Southeast storefront

RAS, LLC — Ryan Hendrix, Andrew Brooks, Steven Hendrix

Region: Charleston • Augusta • Savannah Profile: Area Development

New franchise partnership announced in 2017 to develop seven First Watch restaurants across South Carolina and Georgia markets, led by Ryan Hendrix, Andrew Brooks and Steven Hendrix.

7
Planned (2017)
Lowcountry
Focus
Ops
Multi-brand group
Timeline & Lessons
  • 2017: Agreement announced; team with prior multi-unit experience (Jersey Mike’s).
  • Development cadence aligned to leadership pipeline and site availability.
Louisville/Fern Creek café

One Holland Restaurant Group (CEO: Gary Holland) — KY

Region: Louisville • Lexington • Georgetown Profile: Multi-Unit Award: Franchisee of the Year (2021)

Northern Kentucky-based operator of multiple First Watch restaurants; recognized by the brand as 2021 Franchisee of the Year. Local coverage highlights the Fern Creek (Louisville) opening and center ribbon-cutting; the location is live on First Watch’s site.

7+
KY units (2022)
Fern Creek
Opening covered
Award
Brand recognition
Timeline & Lessons
  • Regional clustering across Bluegrass markets for shared leadership and training days.
  • Community-oriented openings (donations/ribbon-cuttings) to seed weekday traffic.
Houston daytime café exterior

Mac Haik Restaurant Group — Texas

Region: Texas Profile: Multi-Unit Agreement: Up to 18 (2016)

First Watch’s largest franchise development agreement at the time with Mac Haik Enterprises, followed by multiple documented Houston-area openings.

18
Planned (2016)
Cypress
Opened 2017
River Oaks
Opened 2022
Timeline & Lessons
  • 2016: Exclusive development agreement announced.
  • 2016–2017: Early Houston openings covered in local press.
  • 2022–2024: Continued expansion updates (e.g., River Oaks, Willis/Sienna).
Knoxville café exterior

Capstone Concepts — Knoxville/Chattanooga, TN

Region: Tennessee Profile: Multi-Unit Opened: Knoxville (2013)

Knoxville-based franchise group documented as First Watch operator since 2013, with growth across East Tennessee markets.

2013
First opening
E. TN
Cluster
Ops
Local leadership
Timeline & Lessons
  • 2013: Turkey Creek opening detailed in trade press and PDFs.
  • 2017–2020: Local coverage of continued expansion and format updates.

Legal note: These are factual, public-source operator stories. They’re not earnings claims or offers. Official terms appear only in the current FDD (or equivalent) where permitted by law.

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